Question 1

Who is Rachel Julian?

Accepted Answer

Rachel Julian is a senior enterprise Customer Success leader with 15+ years managing high-value B2B portfolios at Amazon, ZipRecruiter, and Netflix. She is the founder of The CS AI Accelerator and The Sales Traveler.

Question 2

What does Rachel Julian do?

Accepted Answer

She leads enterprise Customer Success — scaling strategic accounts, neutralizing churn, and driving revenue growth through data-driven storytelling and onboarding. In 2025 she scaled a strategic book to $188.3M Net GMS, up 42.9% year over year, with 100% logo retention.

Question 3

What is The CS AI Accelerator?

Accepted Answer

The CS AI Accelerator is Rachel Julian's program that helps SaaS Customer Success teams turn scattered AI experiments into workflows their CSMs actually adopt — a clear 30-day AI roadmap that drives strategic account growth.

Question 4

Where is Rachel Julian based?

Accepted Answer

Rachel Julian is based in Phoenix and Tempe, Arizona, and works with revenue teams everywhere.

Question 5

How can I work with or partner with Rachel Julian?

Accepted Answer

Reach Rachel at rachel.t.julian@gmail.com for Customer Success leadership, AI enablement, advisory, or speaking. Travel brands can partner through The Sales Traveler for partnerships, independent evaluation, and SME certification.